So sad...
My company has used Mindbody for 3 years. It was great... then we found a service in Canada less than half the price and decided to make the move. In October this year we tried to cancel their service with an email...(my wife sent it who is my business partner) then they said they also needed me to verify our intent to cancel. I immediately replied and said I was okay with this. A week went by then they said we needed to do their exit survey, begrudgingly we did this as well even though that shouldnt be required. Then they billed us for November. They then said that we needed to verify the visa we had on file!! I refused and was really annoyed by this point and had made it clear who I was already and had made it clear I wanted to cancel. Nothing but the run around non stop!! Its pretty simple they just want to keep us to bill us over and over and over and pretend we havent followed due process. Well they billed us for December too and said January was coming up as well but since theyve refused to work with us Ive had to file a grievance with visa to get 2 months refunded and put a stop payment on my visa as well. Good bye Mindbody its sad that it had to end this way, dont steal from your customers on the way out the door.
Pcavey about
Mindbody Business, v4.2.1